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Learn more about the High Net Worth Private Client Junior Account Manager role at The Magnes Group.
The Role
The HNW Private Client Junior Account Manager will be working directly with Account Executives, Account Managers and Company Insurance Underwriters and will be responsible for maintaining an accurate Broker Management System database as well as collaborating with the Account Manager and Account Executive on client insurance portfolios to ensure exemplary customer service to all internal and external clients.
Essential Functions
- Play an important role in renewals process, which involves the timely and efficient preparation of the annual renewal review and delivery of renewal packages either electronically or via mail, including but not limited to
- Review for accuracy and coverage opportunities
- Prepare physical or electronic renewal package
- Prepare required summaries, binders, and slips as required.
- Review all incoming electronic and/or documents for accuracy, including new business, endorsements or renewals
- Provide alternate quotes for deductibles and coverages.
- Prepare submissions worksheets when requested by Account Managers or Account Executives to market files
- Prepare New Business Welcome packages to insureds.
- Maintain timely follow-up on all Company or internal follow up using EPIC
- Correspond with Account Managers, Account Executives or other internal partners in a professional and concise manner via all communication mediums
- Correspond with External Insurer partners in a professional and concise manner via all communication mediums
- Support the Account Managers in dealing directly with the customer as required
- Process and Manage receipt of policy endorsements and occasionally new business via company portals with attention to detail
- Manage invoicing and Broker Management system keying for non-automatic download policies and agency bill files
- Maintain accurate, complete and concise files within our broker management system
- Make required payment reminders and follow-up calls to assist our insureds and manage brokerage receivables
- Other duties as required
Performance Expectations
- Exhibit Magnes’ core values
- Adherence to department workflows
- Adherence to department service standards to clients, employees & vendors
- Take part in continuous learning and growth in;
- Insurer knowledge
- Job specifics skills
- Personal growth and development
- Exhibit strong interpersonal skills and maintain strong relationships with internal and external partners.
- Play an active role in the continuous improvement of processes and procedures for increased efficiency and quality of department responsibilities.
- Play a role in meeting and exceeding department KPI’s
Core Competency Standards
- ACCURACY AND ATTENTION TO DETAIL – Ability to perform work accurately and thoroughly.
- COMMUNICATION – Ability to communicate effectively with others using the spoken and written word. Ability to actively attend to, convey, and understand the comments and questions of others.
- CONFIDENTIALITY – Maintaining strict confidentiality per Magnes’ privacy guidelines for client and employee information and proprietary information.
- CUSTOMER ORIENTED – Ability to care for customers’ needs while following company procedures.
- RELIABILITY – The trait of being dependable and trustworthy.
- TEAMWORK – Ability to be part of a team and work cohesively to achieve goals.
- TIME MANAGEMENT – Ability to utilize the available time to organize and follow a systematic method of prioritizing tasks to complete work within given deadlines.
- PROFESSIONALISM – Represent MAGNES professionally both internally and externally at all times.
- INITIATIVE – Ability to make decisions or take actions to solve a problem or reach a goal.
- SELF-MOTIVATED – Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
- RESPONSIBLE – Ability to be held accountable or answerable for one’s conduct.
- RESPECT – Values the backgrounds, experiences, opinions, feelings, and contributions of everyone while delivering our services.
- INTEGRITY – Recognizes that building trust demands honesty. Displays a commitment to doing what we promise. Ability to be truthful and be seen as honest and credible in the workplace.
- INNOVATION – Constantly strives to improve our culture and our customers’ value proposition by searching for better solutions, processes, and tools.
- ADAPTABLE – Embrace change and be open to pivoting priorities when it is needed
Job Specific Competency Standards
- WORKING UNDER PRESSURE – Ability to be flexible and complete assigned tasks in a professional manner under stressful situations.
- RELATIONSHIP BUILDING – Ability to effectively build relationships with customers, suppliers, and co-workers.
- ANALYTICAL SKILLS – Ability to use thinking and reasoning to solve a problem.
- PROBLEM-SOLVING – Detects potential problems early and seeks to solve them before they escalate. Uses analytical skills and creativity to solve problems. Knows when to ask for assistance or advice. Utilizes the available resources of the company.
- PRODUCT AND MARKET KNOWLEDGE – Understanding and awareness of products and services offered, not only by Magnes, but also by competitors. Takes the time to understand customer needs and can match products and services to those customer needs. Up to date on current industry changes.
- FOCUS ON CONTINUING EDUCATION – Willing to continue to embrace ongoing and continuing education as part of a professional and personal development initiative.
Skills and Qualifications
- Education – Post-secondary degree preferred
- Languages – English is required, and the ability to speak French would be considered an asset.
- License & Certification – RIBO license required. CAIB, CIP & CRM would be considered an asset.
- Industry Experience – Minimum two years of industry experience. Experience with HNW insurers
- Computer Skills – Proficiency in Epic, advanced MS Office & Excel skills.
- Other Technical Skills – Proficiency with insurer company portals
Compensation
- Salary Range Guideline
- Bonus Incentives
- Vacation Days
- Personal Days & Birthday
- Sick Days
- Group Benefits Plan
- Registered Retirement Savings & Pension Plan
- Education Reimbursement
- Recruiting Referral Fees
About The Magnes Group
The Magnes Group Inc is one of Canada’s leading independent insurance brokerages. Magnes has unique commercial insurance expertise in several industry niche markets, as well as private client insurance and corporate group benefits consulting. Magnes offers specialized services ranging from global insurance placement to innovative risk management strategies.
Magnes is licensed nationally across Canada with offices in Oakville, Toronto, Vancouver and Montreal. Magnes is also proud to be an exclusive Assurex Global Network member. Our clients benefit from strategic international partnerships with the ability to “think globally and act locally.”
Magnes proudly employs some of the best insurance professionals in the business. Our team consists of a dynamic group of individuals, including some of the brightest minds in risk management. Our vision is to be a “magnetic” organization that naturally attracts and retains the best-in-class of clients, suppliers, partners, and, most importantly, our employees.
Submit Your Application
If you are looking to join our team, we are interested in hearing from you.
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