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Learn more about the Aviation Account Administrator role at The Magnes Group.
The Role
The Account Administrator will be working with the Aviation Team and be responsible for providing support, such as preparing renewals and administrating the hangar program. The AA will also be tasked with providing unrivalled customer service to all internal and external clients.
Essential Functions
- Prepare and send out renewal notices for private aviation customers and COPA Program members ensuring accuracy
- Prepare premium financing quotes & contracts
- Send out policy documents, endorsements, cheques, and all other corresponding documentation, as required
- Run expiry reports and meet with the department manager monthly to update
- Support in the management of collecting, preparing, and posting outgoing mail/courier
Additional Duties
- Actively participate in continued learning programs or training
- Back up Account Managers on vacation or other absences
- Assist with other miscellaneous administrative duties, as required
- Perform other specific duties or projects when assigned
- Back-up for Office Reception during vacations & sick days (i.e. incoming & outgoing mail & courier
Performance Expectations
- Adherence to department workflows
- Adherence to department service standards to clients, employees & vendors
Core Competency Standards
- ACCURACY AND ATTENTION TO DETAIL – Ability to perform work accurately and thoroughly.
- COMMUNICATION – Ability to communicate effectively with others using the spoken and written word. Ability to actively attend to, convey, and understand the comments and questions of others.
- CONFIDENTIALITY – Ability to maintain strict confidentiality per MAGNES privacy guidelines for client and employee information and proprietary information.
- CUSTOMER-ORIENTED – Ability to care for customers’ needs while following company procedures.
- RELIABILITY – The trait of being dependable and trustworthy.
- TEAMWORK – Ability to be part of a team and work cohesively to achieve goals.
- TIME MANAGEMENT – Ability to utilize the available time to organize and systematically prioritize tasks to complete work within given deadlines.
- PROFESSIONALISM – Represent MAGNES professionally, both internally and externally at all times.
- INITIATIVE – Ability to make decisions or take actions to solve a problem or reach a goal.
- SELF-MOTIVATED – Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
- RESPONSIBLE – Ability to be held accountable or answerable for one’s conduct.
- RESPECT – Values the backgrounds, experiences, opinions, feelings and contributions of everyone in the course of delivering our services.
- INTEGRITY – Recognizes that building trust demands honesty. Displays a commitment to doing what we promise. Ability to be truthful and be seen as honest and credible in the workplace.
- INNOVATION – Constantly strives to improve our culture and our customers’ value proposition by searching for better solutions, processes and tools.
Job Specific Competency Standards
- ANALYTICAL SKILLS – Ability to use thinking and reasoning to solve a problem.
- PROJECT MANAGEMENT – Ability to organize and direct a project to completion.
- RELATIONSHIP BUILDING – Ability to effectively build relationships with customers, suppliers, and co-workers.
- WORKING UNDER PRESSURE – Ability to be flexible and complete assigned tasks under stressful situations in a professional manner.
Skills and Qualifications
- Education – University degree preferred.
- Languages – English is required, and the ability to speak French would be considered an asset.
- License & Certification – RIBO license required. CAIB, CIP & CRM would be considered an asset.
- Industry Experience – Minimum 3 years of industry experience.
- Computer Skills – Proficiency in Epic, advanced MS Office & Excel skills.
- Other Technical Skills – Working experience of Compuquote & Company Portals is a definite asset.
Compensation
- Salary Range Guideline
- Commission Structure
- Bonus Incentives
- Vacation Days
- Personal Days & Birthday
- Sick Days
- Group Benefits Plan
- Registered Retirement Savings & Pension Plan
- Education Reimbursement
- Recruiting Referral Fees
About The Magnes Group
The Magnes Group Inc is one of Canada’s leading independent insurance brokerages. Magnes has unique commercial insurance expertise in several industry niche markets, as well as private client insurance and corporate group benefits consulting. Magnes offers specialized services ranging from global insurance placement to innovative risk management strategies.
Magnes is licensed nationally across Canada with offices in Oakville, Toronto, Vancouver and Montreal. Magnes is also proud to be an exclusive Assurex Global Network member. Our clients benefit from strategic international partnerships with the ability to “think globally and act locally.”
Magnes proudly employs some of the best insurance professionals in the business. Our team consists of a dynamic group of individuals, including some of the brightest minds in risk management. Our vision is to be a “magnetic” organization that naturally attracts and retains the best-in-class of clients, suppliers, partners, and, most importantly, our employees.
Submit Your Application
If you are looking to join our team, we are interested in hearing from you.
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